Jhoom.

Child Safety Standards

Last updated: 8 August 2026

Jhoom, operated by Solovo LLC, has zero tolerance for child sexual abuse and exploitation (CSAE). This page sets out the standards we hold the app to and how to reach us about them.

Jhoom is an adults-only service

Use of Jhoom is limited to people aged 18 and over. Our Terms of Use prohibit minors from creating an account, and prohibit any user from contacting somebody they believe to be a minor. Accounts we find to belong to minors are removed.

What is prohibited

• Child sexual abuse material (CSAM) of any kind.
• Sexualisation of a minor in photos, profile text or messages.
• Grooming, solicitation, or any attempt to contact a minor for sexual purposes.
• Sharing links or contacts leading to CSAE material.

How we prevent and detect it

• Automated photo screening. Every uploaded photo is checked automatically before it can circulate, and material flagged as adult or exploitative is rejected without a human ever needing to see it.
• Human review. Flagged photos and every user report reach a moderation queue that is worked through by a person.
• Reporting from inside the app. Every profile and conversation has a report action, with “appears to be under 18” among the reasons offered.
• Blocking. Any user can block another instantly; the blocked person can no longer send messages or appear anywhere in the app.

What we do when we find it

Accounts involved in CSAE are removed and the profile stops being shown immediately. We preserve the associated records and cooperate with lawful requests from competent authorities, and we report CSAM to the appropriate authorities and hotlines as required by applicable law.

Reporting to the authorities

You do not have to go through us. Anyone can report child sexual abuse or exploitation directly to the authorities, and we encourage it — reporting to them and to us are independent of each other, and neither waits on the other.

• India — National Cyber Crime Reporting Portal, cybercrime.gov.in (dedicated “Report Women/Child Related Crime” section), or the national helpline 1930. Children and anyone acting for them can also call CHILDLINE 1098, free, day or night.
• Anywhere — the NCMEC CyberTipline, report.cybertip.org, which accepts reports from any country and forwards them to the competent national authority.
• Your own country — your local police, or the INHOPE network of national hotlines at inhope.org.

If a child is in immediate danger, contact your local emergency services first. In India that is 112.

Point of contact

Concerns about child safety, including reports of CSAE, can be sent directly to jhoom.support@gmail.com and reach the person responsible for these matters at Solovo LLC. Inside the app, the same route is Profile → Help & support.

Compliance

These standards are published in line with Google Play’s Child Safety Standards policy and are reviewed whenever the app’s features change.